Homeowners' pick for heating and cooling across Indiana
Heat Pump Repair in New Palestine, IN — Book a Visit Today
When a heat pump runs all day and the house still feels chilly, the problem is usually the refrigerant side, the reversing valve or a defrost control that is not cycling right. We do heat pump repair for New Palestine homes and see plenty of dual-fuel pairings where the backup heat is carrying more of the load than it should. Indiana winters swing hard enough that a heat pump gets tested every year. You can confirm the thermostat is on heat and clear leaves or snow drifted against the outdoor unit. Call us with what you are seeing, or start with the quote form.
Call (888) 560-0120- You reach a person, not a menu
- Open every day
- The quote comes first, in writing
Taking calls until 5:00 PM ET
Common heat pump faults in New Palestine homes
- Air out of the vents feels cool even though the heat is running Reversing valve stuck in cooling, low refrigerant charge, or a system running on backup heat only
- The outdoor unit is packed in ice and stays that way Defrost control, sensor or board failure, restricted airflow, or a refrigerant charge problem
- Heat pump runs constantly and never satisfies the thermostat Undercharge, failing compressor, dirty coils, or duct leakage in an older retrofit system
- The furnace side takes over on mild days when it shouldn't Dual-fuel changeover setting, outdoor sensor, or thermostat wiring and staging fault
- Loud bang or shudder when the system switches between heating and cooling Reversing valve or solenoid trouble, refrigerant migration, or loose mounting hardware
Whether you call it heat pump repair or heat pump service, the work is identical and so is the quote you approve first.
New Palestine coverage
From New Palestine we also cover Greenfield, Fortville, McCordsville, Cumberland, Shelbyville, Morristown and the surrounding Hancock and Shelby County roads.
Other repairs we do in New Palestine
- AC Repair
- Furnace Repair
- AC Installation
- Furnace Installation
- Ductwork Repair
- HVAC Maintenance
- Duct Cleaning
- Thermostat Installation
- Mini-Split Repair
- Indoor Air Quality
Heat Pump Repair service hub → · New Palestine service directory →
Guides & troubleshooting
How we compare to other HVAC companies in New Palestine
| Reliable Heating & A/C | Big-box repair chains | Handyman listings | |
|---|---|---|---|
| You approve a written quote first | ✓ | ✕ | ✕ |
| A real person answers, 7 days a week | ✓ | ✕ | ✓ |
| All major brands, gas and electric | ✓ | ✓ | ✕ |
| Independent, no manufacturer quotas | ✓ | ✕ | ✓ |
| Crews familiar with homes like yours | ✓ | ✕ | ✓ |
What every visit includes
Written quote before any work
Covering 125 cities across Georgia, Indiana, Kentucky and 3 more.You reach a person, not a menu
Open 7 days, 8:00 AM to 5:00 PM ET.Every major brand, gas and electric
Carrier, Trane, Lennox, Goodman and more. We are not an authorized dealer for any of them.Heat Pump Repair in New Palestine — quick answers
Why is my heat pump blowing cool air in winter?
Heat pump air is cooler than furnace air by nature, so lukewarm can be normal. Genuinely cool air usually means a stuck reversing valve, low refrigerant, or the outdoor unit is not running and the indoor backup heat is carrying the house alone.
Is ice on the outdoor unit always a problem?
A light frost that clears during a defrost cycle is normal. Thick ice covering the coil, or ice that never melts, points to a defrost sensor or board failure, an airflow restriction or a charge issue. Call us before running it further.
What is a dual-fuel system and why does mine switch back and forth?
Dual-fuel pairs a heat pump with a gas or propane furnace. A control decides which one runs based on outdoor temperature. Switching is normal, but if the furnace runs on mild days the changeover setting, outdoor sensor or thermostat wiring needs checking.
Can you repair my heat pump in cold weather?
Yes. Heating season is when most heat pump calls come in. We diagnose in the cold every winter, and we will tell you plainly whether a repair holds or whether the unit is at the end of a reasonable life.
How soon can you get to a New Palestine home?
Call us with what the system is doing and we will give you a real window rather than a vague promise. No-cool and no-heat calls in New Palestine move to the front, especially during a heat wave or a hard freeze. If we are booked out, we will tell you that straight and let you decide.
How it works
- Step 1
Tell us the symptom
Call or fill in the quote form and describe what changed. Warm air, no air, a smell, a noise, a breaker that keeps tripping. That detail tells us what parts to bring along.
- Step 2
We diagnose on site
We check the thermostat, the electrical side, airflow and the equipment itself before we quote anything. If the problem sits in the ductwork rather than the unit, we say so plainly.
- Step 3
We repair and explain
Most air conditioning repair and heating repair work finishes in one visit. We show you the failed part, explain what caused it, and tell you what to watch for next season.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- Propane and dual fuelPlenty of homes in our service area run propane heat or a dual fuel setup with a heat pump. We know how those systems switch over and why a bad changeover setting can leave you cold and burning fuel.
- Older houses, added ductworkFarmhouses often got ducts decades after they were built, run through crawl spaces and attics. When the equipment tests fine but rooms still fight each other, we look at the duct runs and static pressure.
- Repair before replacementA failed capacitor, a cracked wire, a clogged drain or a bad control board is a repair, not a new system. We tell you when the equipment is genuinely finished and when it is not.
- Plain talk on the phoneWe ask what the thermostat reads, whether the outdoor unit is spinning, and when it last worked normally. That two minute conversation often shortens the visit and keeps the repair cost down.
- All major brands, gas & electricCarrier, Trane, Lennox, Goodman, Rheem, York and more, as an independent company.
- Straight answersIf a system is not worth repairing, we say so, often right on the phone.
Heat Pump Repair in New Palestine
The longer it sits broken, the more it takes from you
Tell us the symptom, sign off on the written quote, get the machine back. Starting takes a minute.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
Rather not call? Get a free quote →