Homeowners' pick for heating and cooling across central Kentucky and the Bluegrass
Your CO Alarm Went Off
Your carbon monoxide alarm is going off and you are standing in the hallway trying to work out if it is real. Treat it as real. Get everyone outside, into fresh air, then call 911 or your gas utility from outside the house. Do not go looking for the source. Once the house has been cleared as safe, call us and we will check the heating equipment.
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By our service team · vetted by the techs who do this daily
The First Five Minutes, In Order
1. Get every person and pet out of the house and into fresh air. Outside, not the garage. 2. Do not stop to open windows, gather belongings or search for the cause. 3. From outside, call 911 or your gas utility's emergency line. Both will send someone. 4. Stay out until the fire department or the utility says the house is safe to enter. 5. If anyone has a headache, nausea, dizziness, confusion or has passed out, tell the dispatcher that first and get medical help. Carbon monoxide has no smell and no colour, so your own senses will not tell you when the air is clear.do do next call us for the heating side once the house is cleared.
What Not To Do
Do not silence the alarm and go back to bed. Do not assume a low battery because the sound is annoying. A chirp every 30 to 60 seconds usually means battery or end of life, while a repeated loud pattern means it is sensing gas, and if you are not certain which you are hearing, leave. Do not open the furnace, water heater or any gas equipment, and do not relight a pilot to test it. Do not run the system to see if the alarm goes off again. Do not use your range or a portable heater for warmth while you wait. Leave doors as they are and let the responders work.
Why Carbon Monoxide Shows Up In A House
Carbon monoxide is a byproduct of burning fuel, so any gas or propane furnace, boiler, water heater, fireplace or space heater can produce it. Trouble usually starts when combustion gases cannot get out. A cracked heat exchanger, a blocked or disconnected flue, a bird nest in the chimney, a collapsed vent pipe or a burner running short of air will all push exhaust into living space instead of outdoors. Older farmhouses across the region often have flue runs that were altered when new equipment went in, and those joints work loose over the years. Attached garages and generators are the other common source.
When To Call Us, And What We Do
Call us after the fire department or the utility has cleared the house and made the system safe. We handle heating repair on gas and propane furnaces, boilers and dual-fuel systems for homeowners across Georgia, Indiana, Kentucky, Ohio, Tennessee and West Virginia. On a carbon monoxide call we inspect the heat exchanger, check the flue and vent connections end to end, look at combustion air, test draft and run the burners while we watch what the system actually does. If the heat exchanger is cracked, we tell you plainly and go over repair against replacement. Nothing gets put back in service until it vents the way it should.
Keeping It From Happening Again
Put a carbon monoxide alarm on every level of the house and near sleeping areas, and replace the units themselves every seven to ten years because the sensors wear out. Test them monthly and change batteries on a schedule you will remember. Get the heating system checked once a year before the cold sets in, ideally in early autumn, so a flue problem turns up in September instead of January. Keep the outdoor vent terminations clear of snow, leaves and nests. If you use propane, keep the tank filled enough that the system is not cycling oddly. Never run a generator, grill or unvented heater indoors or in a garage.
Your CO Alarm Went Off — common questions
How can I tell a real alarm from a low battery chirp?
A single chirp every 30 to 60 seconds usually means battery or end of life. A loud repeating pattern of beeps means the sensor is detecting gas. If you are not sure which you are hearing, leave the house and call 911.
My alarm stopped after I opened a window. Am I fine?
No. The air cleared, but the source did not go away. Stay out and let 911 or the gas utility verify the house is safe. Then call us to inspect the furnace, flue and vents before you run the heat again.
Can a heat pump or electric system produce carbon monoxide?
An all-electric heat pump does not burn fuel, so it cannot. A dual-fuel setup with a gas or propane furnace backup can, and so can a gas water heater, fireplace or attached garage. Keep alarms regardless of your heating type.
How it works
- Step 1
Tell us the symptom
Call or fill in the quote form and describe what changed. Warm air, no air, a smell, a noise, a breaker that keeps tripping. That detail tells us what parts to bring along.
- Step 2
We diagnose on site
We check the thermostat, the electrical side, airflow and the equipment itself before we quote anything. If the problem sits in the ductwork rather than the unit, we say so plainly.
- Step 3
We repair and explain
Most air conditioning repair and heating repair work finishes in one visit. We show you the failed part, explain what caused it, and tell you what to watch for next season.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- Propane and dual fuelPlenty of homes in our service area run propane heat or a dual fuel setup with a heat pump. We know how those systems switch over and why a bad changeover setting can leave you cold and burning fuel.
- Older houses, added ductworkFarmhouses often got ducts decades after they were built, run through crawl spaces and attics. When the equipment tests fine but rooms still fight each other, we look at the duct runs and static pressure.
- Repair before replacementA failed capacitor, a cracked wire, a clogged drain or a bad control board is a repair, not a new system. We tell you when the equipment is genuinely finished and when it is not.
- Plain talk on the phoneWe ask what the thermostat reads, whether the outdoor unit is spinning, and when it last worked normally. That two minute conversation often shortens the visit and keeps the repair cost down.
- All major brands, gas & electricCarrier, Trane, Lennox, Goodman, Rheem, York and more, as an independent company.
- Straight answersIf a system is not worth repairing, we say so, often right on the phone.
About this guide
Checked everything on the list and it still acts up?
Tell us what you tried and what it did. The booking itself takes a minute.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
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